Privacy Policy

Welcome to CONCO FASTPAY SDN. BHD. (“FastPay”, “we”, “our”, or “us”). We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website https://fastpay2u.com.

1. Collection of Personal Data

We collect personal data that you voluntarily provide when:

Contacting us through our website; or
Submitting an application as an Agency or Agent for commission advance or factoring services.

The categories of personal data we may collect include:

Identification and contact details (e.g., full name, NRIC/Passport number, phone number, email address, correspondence address)
Professional or business information (e.g., agency or agent registration details, SSM/BOVAEP/REN/REA numbers, authorised personnel information, project or property details)
Financial and transactional information (e.g., commission entitlement, payout amount, bank account details, payment history)
Supporting documents (e.g., identification copies, commission entitlement letters or invoices, SPA/TA pages, developer acknowledgements)

We collect only the data necessary to process your enquiry or application.

2. Purpose of Processing Personal Data

Your personal data may be used for the following purposes:

To verify your identity and process your application
To manage and process commission advances and payouts
To communicate with you regarding your enquiry, application, or support matters
To verify information with relevant developers, agencies, or financial institutions
To comply with legal, regulatory, and audit requirements
To improve our services, user experience, and operational processes

3. Disclosure of Personal Data

We may disclose your personal data to the following parties where relevant:

Developers, agencies, or related parties for commission verification
Financial institutions or payment processors for payout transactions
Our authorised employees, partners, and service providers involved in processing applications or maintaining the website
Legal, regulatory, or governmental authorities as required by law
Any party necessary to protect our legal rights or interests

We do not sell, rent, or trade your personal data to third parties.

4. Retention of Personal Data

Your personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve any disputes. Once no longer needed, data will be securely deleted or anonymised.

5. Security Measures

We adopt appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration, or loss.

However, transmission of information over the Internet is not completely secure, and you share information at your own risk.

6. Your Rights under the PDPA

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or outdated data
Withdraw your consent to processing (which may affect service availability)
Request deletion of your data where permissible by law

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies or analytics tools to enhance user experience and analyse site performance. These do not collect personal data unless you voluntarily provide it. You may disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content, privacy practices, or data handling. You are encouraged to review their respective privacy policies.

9. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website with the latest effective date. Continued use of our website or services signifies your acceptance of the updated policy.

10. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

CONCO FASTPAY SDN. BHD.
Email: info@fastpay2u.com
Phone: 012-3456789